Barbara Barron
Senior Executive Director @Sunrise Senior Living
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WORK HISTORY
Senior Executive Director @Sunrise Senior Living
Accountable for assuming full responsibilities of an Executive Director (and serving as a change agent and achieving target goals) at communities where the ED position is open until a new ED is hired, oriented, and on-boarded - including the provision of care and services, sales and marketing, financial performance, regulatory compliance/excellence, human resources, team member recruitment and retention, and customer engagement/experience.
EDUCATION
University of Minnesota
Master's Degree in Hospital and Healthcare Administration
University of Minnesota
MHA, Health Care & Hospital Administration
SKILLS
ABOUT BARBARA BARRON
Implemented and sustained quality care and service standards in conjunction with a clear hospitality and sales focus and regulatory compliance; and achieved company objectives through the development and implementation of performance assessments and improvement plans; the training, coaching, and development of regional and community leaders; and focus on all aspects of customer experience - beginning with the sales process - and team member engagement. Master’s Degree in Hospital and Health Care Administration, Advanced Credential in long Term Care, and a Licensed Nursing Home and Assisted Living Administrator. Quality, Customer Engagement/Experience, Sales, Regulatory Assessor and Evaluator, and Survey preparedness coach New program and vision Change Agent and Crisis Intervention Leader enhancing outcomes and building teams, confirming guest/customer engagement/experience and team member experience in the process, and achieving target goals Developing Quality Assessment Tools and data/trend-driven Performance Improvement Plans that focus on care and services that impact and drive sales, customer experience and engagement Implementing QAPI and root cause analysis to improve community performance regarding operational, financial, experience, and sales goals; and ensure a continuous focus on improving care and services that contribute and add value to the quality and enrich the life of guests/residents Incorporating regulations into the provision of care and services and overall resident experience in a manner that always places the emphasis where it should be – on the guests/residents Trainer, mentor, and coach to promote the achievement and maintenance of a customer focus culture; the mission and vision of the company; the development of leaders and team members; and to achieve occupancy, financial, and experience target goals Researching hospitality, care, services, sales initiatives, and other topics to support company initiatives and programs and developing and launching new programs
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