Barb Zimmerman
- Role
- Customer Success Executive Senior Director at Ciena
- Location
- Milwaukee, WI, US
- LinkedIn followers
- 500 followers
Experience
Customer Success Executive Senior Director
Sep 2022 — Present
Responsible for the relationship development and revenue growth of Blue Planet (division of Ciena) top-tier customers, driving a world-class post sale customer experience, creating brand reputation, building loyalty, and driving adoption of Blue Planet technology to create a customer business outcome which drives long-term recurring revenue. Aligns Blue Planet strategy with a customer strategy to create a high touch engagement, to build a partnership based on evolution of a mutually beneficial roadmap and software deployment plan. A trusted advisor, driving development and growth through customer experience and in collaboration with Sales, Delivery, PLM, finance, and customer organizations.
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