Kumar B.

About Kumar B.

I am a result-driven leader with over 25+ years of experience in Automotive, Commercial Vehicles (CV), Mining Logistics, Luxury | School | Manpower transport (GOVT) Coach/Buses and Retail After-Sales. I specialize in building scalable sales engines and customer experience frameworks with global brands. My strength lies in execution—accelerating turnaround times (TAT), increasing AMC and service contract penetration, and optimizing working capital through governance and cross-functional alignment. I have successfully led complex B2B environments (fleet, mining, tenders/RFQs, TCO proposals) and B2C retail operations, ensuring seamless integration of Sales and Service to deliver superior uptime and customer satisfaction.Key Deliverables:Full P&L ownership and AOP achievement; pricing architecture and scheme governanceTendering and TCO-based selling; win rate ≥ 35–45% with ≥ 90% proposal coverageDealer/channel strategy, capability building, and EV market-entry playbooksCSI ≥ 90, NPS ≥ +60, detractor recovery within 72 hours; lead-response SLAs ≥ 95%Forecast accuracy (±10–15% regional; ±8–10% national), DSO ≤ 45–60 days, stock aging >60 days <10%Recent Achievements:Spearheaded Sales and After-Sales operations across Indian Geographies in my recent role working @ North, Central, West & South part of Indian Mining Zone, driving cross selling of Service, AMC penetration to ≥ 65% and reducing booking-to-delivery TAT for stocked units to ≤ 45 days through streamlined financier and body-builder coordination. Currently expanding coverage to include Southern India, strengthening governance and customer experience across all regions.

Experience

1. Regional Dealer Sales Manager

   Scania India

   Oct 2024 — Present

   Dealer Network Development & Expansion | Regional Sales Strategy & Market Penetration | Truck & Bus Sales (Institutional, Fleet & Retail)| Dealer Performance & Profitability Management | Channel Sales & Distribution Management | Key Account, Fleet & STU Coordination | Tender Support & Institutional Sales Enablement | Product Positioning & Competitive Analysis | Cross‑Functional OEM Coordination | Customer Experience & Relationship Management | Forecasting, Budgeting & Target Achievement | Team Coaching & Capability Building.

Education

• University of Madras

  Bachelor’s Degree, Arts & Literature

  1994 — 1997

• Project Management Institute

  PMI Program Management Professional (PgMP), Project Management

• Annamalai University

  Master’s Degree, Finance and Financial Management Services

  2007 — 2010

• Annamalai University

  Master's degree , Masters in Finance Management