Barak Milel
Director of Customer Success @Kovrr
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WORK HISTORY
Director of Customer Success @Kovrr
US
Kovrr is a cybersecurity company specializing in Cyber Risk Quantification (CRQ), empowering enterprises to proactively manage and mitigate cyber threats. By providing deep financial insights into cyber risk exposure, Kovrr enables Fortune 500 companies—including Marriott, Koch, Netflix, and Allianz—to make data-driven security decisions and strengthen their cyber resilience.Founded the Customer Success function, overseeing:Onboarding & Enablement – Establishing scalable processes, customer training, internal education, and ensuring smooth adoption.Customer Success Management – Driving Feature Adoption, Retention, Expansion, Engagement, and Sentiment Analysis through data-driven methodologies.QBR Enablement – Established a structured QBR playbook, ensuring executive alignment and continuous customer value demonstration.CS Operations & CRM Infrastructure – Building a sophisticated CS Ops framework, integrating insights from multiple data sources into structured workflows.Key Accomplishments:Feature Adoption – Achieved a significant 60% increase in product adoption through structured enablement programs and advanced analytics.Revenue Expansion – Led initiatives resulting in a 185% revenue expansion across enterprise accounts.NPS & Customer Sentiment – Improved Net Promoter Score (NPS) by 40%, enhancing Kovrr’s position as a strategic risk partner.Major Initiatives:Customer Advocacy & Forum – Built a structured Customer Advocacy Program, including exclusive executive roundtables, industry panels, and a dedicated customer forum.Enablement & Onboarding Program – Launched a multi-phase onboarding framework, improving time-to-value (TTV) and ensuring seamless adoption across complex enterprise environments.Complex Integrations – Led customer adoption of Kovrr’s CRQ platform in conjunction with security solutions like Tenable, CrowdStrike, Axonius, and ServiceNow, ensuring seamless cyber risk visibility and automated risk management processes.
EDUCATION
University of Haifa
Bachelor of Laws - LLB
University of Haifa
Master of Laws - LLM
ABOUT BARAK MILEL
A Customer Success leader with a strong foundation in cybersecurity and extensive experience in scaling startups and growth-stage companies. Passionate about driving customer value, building high-impact teams, and optimizing the entire customer lifecycle—from onboarding to renewal. I specialize in building and scaling Customer Success teams, focusing on onboarding, enablement, training, customer advocacy, adoption, and expansion. With a hands-on, data-driven, and strategic approach, I work cross-functionally to align customer insights with product and operational strategies. My work consistently results in stronger retention, increased expansion, and an improved overall customer experience. Key areas of expertise include: Customer Success Strategy & Execution Onboarding & Enablement Customer Advocacy & Engagement Feature Adoption & Retention Growth Data-Driven Decision Making & CS Ops Scaling & Leading High-Impact Teams Driven by the opportunity to develop and lead teams, enhance customer experience, and create long-term business impact—especially in cybersecurity and risk management.
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