Bappaditya Chakraborty
Associate Manager at EY | Client Success | Service Delivery | Operations & Efficiency | Project Management | Planning & Budgeting | Billing & Collection | Procurement | Anti Money Laundering | Contractual Risk Mitigation
- Role
- Assistant Manager at EY
- Location
- Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Bappaditya Chakraborty
Risk & Operations leader with 15+ years of experience across Risk…
Experience
Assistant Manager
Nov 2020 — Present · Gurugram, IN
o Leading a team of 7 people wherein responsible to mentor them for their own betterment by keeping the account need in mind. Able to grow the GDS support for the accounts by 18% on YOY basis.o From Innovation point of view, have delivered certain projects which has a accumulated cost saving of $23K and on the efficiency part, 8 FTE savings has been closed by now.o Lead the Account Management program for the designated FSO EMEIA accounts using the Account Management Framework (AMF) of support activities. Own account reporting and ensure relevant stakeholders receive and understand reported datao To liaise and work with onshore account teams and internal business services groups to scope new support requirements, build processes for the execution of account management tasks, and ensure effective transition of work to the remote GDS support platformo Understand market trends, what is on clients’ agenda and how these translate into revenue generating opportunities. Monitor solution revenue to understand success, opportunities, underperformanceo Coordinate global network of region account team meetings. Send updated account and sector content and informationo Serve as an initial point of contact for “hotline” inquiries and account information requestso Responsible for working to develop high impact relationships and embedding support into the processes/practices of the accounts and/or communityo Responsible for project management, quality control, review of deliverables, and for embedding the principles of exceptional client service of being connected, responsive and insightful in our support to the account teamso Facilitation of knowledge sharing and development / identification of best practiceo Managing end to end Business Operations which includes Hiring, Business growth, Attrition, Year end appraisal, Rewards & Recognitions, driving other operations activities
Education
IIPM - New Delhi (Batch: 2006 - 2008)
Master of Business Administration - MBA, Planning & Entrepreneurship; Marketing & Finance
2006 — 2008
West Bengal Board of Secondary Education
Secondary Education
2001
University of Calcutta
Bachelor of Commerce - BCom, Accounting and Finance
2003 — 2006
West Bengal Board of Higher Secondary Education
Higher Secondary, Commerce
2003
Skills
- Background Checks
- Screening
- Analysis
- Quality Assurance
- Management
- Talent Acquisition
- Operations Management
- Training
- Customer Satisfaction
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