Bapi Saha

About Bapi Saha

I\'m an Endpoint Security and Technical Support Specialist with 18+ years of hands-on…

Experience

1. Partner Support Manager

   K7 Computing

   Apr 2020 — Present · IN

   Handle Level 2 technical calls coming from customers, dealers, freelancers Handle all technical issuing facing by sales team Immediate response to all queries coming from sales team, channel partner, resellers Analyze the nature of technical calls and make best strategies to handle technical support Arrange internal training sessions regularly for the internal team members, new joiners, required team members to keep them updated Arrange training sessions regularly for channel partners, field engineers, freelancers Reviewing and Analyzing ITC support and data and prepare reports on most frequent issues Preparing presentations, datasheet, knowledge base, FAQ guide and share within internal team members and customers Creating technical comparison chart of competitor products and share within internal sales and technical team members Testing, analyzing competitor products, and prepare for any cross question coming during the demonstration Working on ticketing system with any specific issues Collecting and Accumulating suggestions which received from customers based on their feedback Regular follow up with the potential customer for their issues Monitoring product false positives and report to Central Development Team Cooperate and coordinate with the Central Support Team Collecting regular feedback coming from sales team, market survey and channel partners Arranging and executing onsite product demonstration at enterprise and government customer place Executing online product demonstration arranged by the sales team, national distributor, and in-house support team Understand the customer requirement and suggest the best suitable product Doing regular follow up with big government and enterprise orders where they have any technical issues or not Handling all technical onsite calls from enterprise clients like Installation, activation, troubleshooting, updating, deactivation, renewal.

Education

• Bhatpara Amarkrishna Pathsala

  University of Kalyani, Arts

  1996 — 1998

• University of Kalyani

  Graduate

  1998 — 2001

Skills

• Active Directory
• Solution Selling
• Techno-Commercial
• Software Installation
• Technical Support
• Pre-Sales
• Enterprise Anti-Virus
• Business Development
• Channel
• Secure Gateway
• New Business Development
• Management
• Computer Security
• Key Account Management
• Malware Analysis
• Network Security
• Team Management
• Channel Partners
• Endpoint Security
• Partner Management
• Corporate Sales Management
• Product Management
• Security
• Enterprise Software
• Antivirus