Bapi Roy
Ethical Hacker || Bug Hunter || Pentester
- Role
- Customer Support Executive at KocharTech
- Location
- Raiganj, WB, IN
- LinkedIn followers
- 500 followers
About Bapi Roy
With 1 year of experience as a Customer Support Executive, I have managed real-time operations, handled escalations, and ensured smooth coordination between customers, delivery partners, and internal teams to maintain service quality.In my role, I monitored live orders, resolved issues related to delays, cancellations, and refunds, and maintained accurate case documentation in internal systems. I worked closely with operations teams to reduce order failures and improve overall customer experience while following standard processes.Alongside my work, I have developed a strong interest in IT and cybersecurity. I have completed a Diploma in Cyber Security & Bug Bounty and built foundational skills in vulnerability assessment, basic penetration testing, networking, and technical troubleshooting.I am now looking to transition into IT roles where I can apply my problem-solving skills and continue building hands-on technical experience.Open to opportunities in IT Support, Desktop Support, and Cyber Security.
Experience
Customer Support Executive
May 2025 — Present · Vadodara, IN
Education
Sikkim Manipal University (SMU)
Master of Computer Applications - MCA, Information Technology
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