Belle Nguyen
Solutions Engineer | Contact Center Systems (8x8 CCaaS) | Salesforce CRM | Customer Experience Technology
- Role
- Application Engineer Specialist at Chemelex
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Belle Nguyen
I’m a solutions-oriented Application Engineer focused on customer experience systems and technical problem solving.In my current role at Chemelex, I support customer interactions through the 8x8 cloud contact center platform while managing technical cases in Salesforce CRM. I work directly with commercial and industrial customers to diagnose application issues, design engineered solutions, and translate technical constraints into practical business outcomes.My background includes solutions engineering, technical consulting, and cross-functional collaboration across global engineering teams. I enjoy bridging technical systems with customer workflows and helping organizations improve operational efficiency through better solution architecture.Core areas of experience:• Contact Center Platforms (8x8 CCaaS)• Salesforce CRM Case Management• Technical Discovery & Solution Design• Customer Experience Systems• Cross-functional Engineering Collaboration
Experience
Application Engineer Specialist
Apr 2025 — Present · Houston, TX, US
Lead technical discovery with commercial, industrial, and residential customers through the 8x8 cloud contact center platform, diagnosing application issues and recommending engineered heat trace solutions across 100+ Raychem product lines.• Support inbound customer interactions and technical troubleshooting via 8x8 CCaaS, resolving 40+ inquiries weekly while maintaining 96% response performance.• Manage customer case lifecycle through Salesforce CRM, coordinating with engineering and sales teams to resolve technical issues.• Respond to RFQs by generating quotes in SAP and validating product configurations using engineering drawings in Bluebeam Revu.• Translate technical constraints into business-value discussions supporting enterprise and mid-market clients.
Education
University of Houston
Bachelor's degree, Mechanical Engineering
2019 — 2021
Lone Star College
Honors Associate of Science (A.S.), Environmental Science
2016 — 2018
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