Banti Ghosal Das

About Banti Ghosal Das

A seasoned Service Delivery Manager with 19+ years of experience in IT Service Delivery Management, I bring a unique blend of leadership, innovation, and mentorship to the table. Passionate about transforming traditional service delivery models, I actively guide and inspire the next generation of leaders.Currently serving as a Business Development Leader with Transition and Transformation in a dynamic multi-client environment, I oversee a team of 40+ resources. I have successfully trained over 500 professionals on IPC across global locations including the US, Mexico, Belgium, Australia, and India.My delivery management experience spans large-scale projects across France, the UK, and North America. I hold multiple certifications including AWS Certified Cloud Practitioner, Certified SCRUM Master, ITIL V3 and ITIL 4 (Global), ServiceNow Administrator, Yellow Belt, and BMC Control-M Scheduler.Skills-ITIL Process Transition and Transformation-Incident/Change and Problem Management/MIM/CIM-Service Activation/ SLA Management-Service Improvement and Continual Improvement Program-Process Excellence-Business Process Maturity & metrics management-IT Process Governance and improvement-Process compliance and audits-Process development, implementation and deployment-Service Management Tools deployment & management-Process education & training-Designing, building, implementing process frameworks-Deployment of ITIL processes for IT Clients, suppliers and vendors-Client Relationship Management-Vendor management-Performance Management-Partner Management

Experience

1. Senior Business Solutions Architect

   Cognizant

   Nov 2024 — Present · Kolkata, IN

   Responsible for delivering Cross-Functional Services (CFS) within the infrastructure domain, overseeing a diverse client portfolio. Spearhead business development for CFS, IT Asset Management (ITAM), and Service Integration and Management (SIAM) portfolios, with a strategic focus on client acquisition and retention across the CIS landscape. Drive growth by identifying and evaluating new opportunities, crafting customized proposals and strategic pitches to secure engagements. Ensure value-centric outcomes by aligning customer cost optimization with domain profitability and service excellence.

Education

• VIshva Bharati

  Bachelor's degree, Computers

  2002 — 2005

Skills

• People Management
• Management
• Bmc Control-M
• Ca Sdm
• Itil
• Autosys
• Dollar Universe
• Business Process Improvement
• Vissual Tom
• Requirements Analysis
• Team Management
• Service Delivery