Bansari Patel

Experience

1. Implementation Advisor

   MRO

   Sep 2022 — Present · Norristown, PA, US

   Lead end-to-end implementation of MRO’s Release of Information (ROI) solutions for healthcare clients across the U.S, serving as the primary liaison between client Health Information Management (HIM) teams and MRO stakeholders-Oversee and facilitate successful project go-lives lasting 3–8 weeks, managing logistics, timelines, and personnel coordination both remotely via Microsoft Teams and on-site at client facilities-Travel frequently to client locations—including weekends when necessary—to deliver high-impact project leadership and ensure on-time, within-scope execution-Conduct comprehensive software and process training for new hires and client staff, covering MRO\'s ROI solutions, such as Exchange Manager Platform, Exchange Manager Integrations, Patient Central, Auto Retrieval), Electronic Medical Records (EMR) systems such as Epic, Cerner, and legacy systems, as well as compliance with federal and state HIPAA regulations and ROI policies-Author and maintain detailed documentation of workflows, implementation procedures, and training protocols; distribute weekly reports to internal teams including Operations, Account Management, and HIM-Standardize onboarding and training practices to ensure consistency in client experience and internal alignment across MRO’s implementation team-Act as the first point of contact for issue resolution during implementation, balancing technical support, client expectations, and compliance requirements to ensure seamless service delivery.

Education

• Logan University

  Master's in Health Informatics

  2020 — 2022

• Community College of Philadelphia

  Associate's Degree

  2015 — 2016

• Thomas Jefferson University

  Bachelor's Degree

  2017 — 2018