Vikrant Bansal
Lead Business Architect @Lloyds Banking Group
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WORK HISTORY
Lead Business Architect @Lloyds Banking Group
London, GB
As Lead Designer for the Customer Servicing Lab in the Commercial & Corporate Banking division, I drive the design of innovative solutions across digital initiatives, streamlining both colleague and customer journeys. My work focuses on automating critical processes, including- Ongoing KYC (Perpetual KYC)- Complex Customer Onboarding & KYC- Complex Product Origination- Customer Offboarding- Servicing Journey Fulfillment (Permissions, Audits, Complaints, etc.)I lead a team of Customer Journey Managers, overseeing end-to-end journey mapping and ownership. Collaborating seamlessly across all organizational levels—from Project Sponsors (MDs/Directors) to Change Leaders (Senior Product Owners), Enterprise Architects, and Delivery Teams—I ensure alignment and impact-driven execution.Key responsibilities include:Defining, documenting, and communicating design proposals and their implications for the Operating Model.Translating strategic ideas into executable project designs and overseeing their implementation to deliver measurable outcomes.My expertise lies in balancing strategic thinking with hands-on delivery, ensuring every design enhances efficiency, customer satisfaction, and compliance.
EDUCATION
National Institute of Technology, Kurukshetra, Haryana
B.Tech, Electrical
SKILLS
ABOUT VIKRANT BANSAL
With over 24 years of expertise in Business and IT Change, I specialize in crafting best-in-class business designs aligned with organizational strategy. A PEGA professional with deep experience in Financial Services, I thrive at the intersection of strategy and execution—delivering user-centric solutions that drive sustainable business benefits- Strategic Design Leadership: Shape end-to-end business capabilities tailored to customer needs, regulatory demands, and operational excellence- Stakeholder Engagement: Influence and align senior leaders through fact-based insights and thought leadership- Cross-Functional Collaboration: Connect the dots across teams to drive seamless transformation- Delivery Leadership: Mentor and guide delivery team to achieve impactful results- Domain Expertise: Retail, Commercial, and Investment Banking; OKYC, Client Onboarding, Asset Finance, Legal Matter Management, and more.Known for thriving in ambiguity, I transform business strategies into actionable IT solutions—bridging the gap between business aspirations and technology execution. My focus is on delivering sustainable results with minimal technical debt while mentoring stakeholders on leveraging technology effectively.
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