Shubham Bansal

WORK HISTORY

EDUCATION

ABOUT SHUBHAM BANSAL

I am a results-driven Salesforce Functional Analyst with a passion for aligning technology with business strategy to drive operational excellence and customer satisfaction. With hands-on experience across multiple Salesforce Clouds—including Sales, Service, Data, Financial Service Cloud —I specialize in translating complex business requirements into scalable, efficient Salesforce solutions.My expertise includes requirements gathering, user story creation, process mapping, gap analysis, and stakeholder management. I\'m well-versed in declarative configuration (flows, validation rules, approval processes), data modeling, reporting, and user training. I frequently collaborate with cross-functional teams to ensure successful end-to-end implementations, system integrations, and enhancements.**Technical Salesforce Configuration (Flows, Profile and Permission Sets, Users, Reports & Dashboards)* Data Management (Data Loader, Data Import/Export)* Salesforce Lightning Experience & Classic* JIRA, Confluence, Agile/Scrum/SAFe Agile methodologies* User Acceptance Testing (UAT) & Quality Assurance* Integration understanding * Requirement gathering & documentation (BRD, FRD, Use Cases)**Soft Strong communication & active listening* Analytical mindset with attention to detail* Collaborative team player with cross-functional experience* Agile problem-solver with a proactive attitude* Client-focused with excellent stakeholder engagement* Adept at simplifying complex concepts for non-technical audiencesWhether you\'re looking to optimize existing Salesforce capabilities or embark on a digital transformation journey, I bring a balance of technical insight and business acumen to deliver real value. I\'m always eager to connect with like-minded professionals and organizations ready to elevate their Salesforce ecosystem.Let’s connect and explore how we can innovate together!