Banoth Sai

About Banoth Sai

I am a Global Services Specialist with a strong background in Insurance Operations and Data Analytics. My career is defined by a commitment to data integrity and process innovation, ensuring that complex organizational systems run smoothly and accurately. ​Currently, at Paychex IT Solutions, I specialize in high-level insurance operations, managing renewals for PEO and Tier 3 clients. I take pride in resolving premium discrepancies and ensuring strict adherence to Section 125 and regulatory compliance. Beyond standard operations, I am passionate about Transition Innovation, where I recently developed a proactive framework and SOPs to minimize escalation incidents and streamline leadership communication. ​My previous experience at Pladex allowed me to hone my analytical skills, where I built data visualization dashboards to drive strategic event performance and partnership evaluations. I bridge the gap between technical data analysis and client-oriented service.Core Competencies:Insurance & Payroll: Policy Audits, Loss Coding, Payroll Tax Filing, and Flock Migration. Innovation: Developing SOPs, Escalation Management, and Workflow Streamlining. Technical: Data Analytics, Visualization, and Database Management (Rec database). Leadership: Project Management, Conflict Resolution, and Cross-functional Collaboration. I hold a degree from the National Institute of Technology, Mizoram, where I balanced my academic rigors with leadership roles in the university\'s sports society.

Experience

1. Global Services Specialist ll

   Paychex

   Jan 2026 — Present · Bengaluru, IN

   Processed bi-weekly and monthly payroll for employees across multiple states, ensuring 100% accuracy and timely salary distribution. • Performed rigorous quality checks on payroll data, maintaining high standards of accuracy and completeness. • Improved data integrity by 95% through comprehensive auditing, monitoring, and coordination of multiple data sources. • Reviewed over 500 payroll records monthly to ensure accuracy, compliance, and completeness. • Implemented timely changes and updates aligned with payroll processing guidelines, resulting in a 30% reduction in payroll discrepancies and a 25% increase in processing efficiency. • Researched, documented, and responded to inquiries from payroll specialists and supervisors related to Direct Deposit compliance, ensuring prompt and accurate feedback. • Processed and reviewed voided payroll transactions and reissued payments, ensuring proper tax treatment and regulatory compliance. • Maintained up-to-date knowledge of federal, state, and local tax laws to ensure ongoing compliance with payroll tax regulations. • Collaborated on process improvements that enhanced Average Handling Time (AHT) by 20%, demonstrating commitment to operational excellence. • Overachieved all Key Performance Indicator (KPI) targets and earned recognition as top performer within the payroll team.

Education

• National Institute of Technology Mizoram

  B.Tech, Electronics and Communications Engineering