Abhinaba Banerjee
Technical Architect @ TCS ♦ ServiceNow Solution Expert ♦ Cloud & IT Infrastructure Strategist ♦ IT Operations ♦ Transitions Management ♦ 11+ Years Exp ♦ Digital Transformation Leader ♦ Service Delivery Specialist ♦
- Role
- Technical Architect at Tata Consultancy Services
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
Experience
Technical Architect
Aug 2024 — Present · Kolkata, IN
ServiceNow Architecture: Designing and structuring scalable, secure, and enterprise-grade ServiceNow solution architectures, aligning them with organizational IT strategies, industry standards, and long-term business objectives. Solution Implementation: Driving full-cycle ServiceNow implementations by configuring, customizing, and integrating modules with third-party applications, ensuring smooth workflows and measurable improvements in IT service delivery. ITSM Process Optimization: Streamlining and improving core ITSM processes such as incident, problem, change, request, and knowledge management by configuring ServiceNow modules tailored to client requirements and operational excellence. Cloud & Infrastructure Integration: Architecting and integrating ServiceNow solutions with hybrid and multi-cloud environments (AWS, Azure) and on-premises infrastructure, ensuring compatibility, scalability, and resilience of enterprise IT systems. Automation & Innovation: Implementing automation workflows, AI-driven solutions, and chatbot integrations within ServiceNow to minimize manual intervention, reduce operational overhead, and accelerate response times for end-users. Technical Governance: Establishing robust governance frameworks, compliance standards, and best practices for ServiceNow development, release management, and platform upgrades, ensuring consistency across global delivery projects. Stakeholder Collaboration: Engaging with clients, senior business leaders, and IT operations teams to capture requirements, validate feasibility, and translate strategic business needs into eective ServiceNow technical solutions. Team Leadership & Mentoring: Leading, coaching, and mentoring ServiceNow administrators, developers, and cross-functional support teams while conducting reviews, knowledge-sharing workshops, and capability-building initiatives.
Education
Techno Model School
Wbbhse, Science
2010 — 2012
South Point High School, Kolkata
wbbse, Computer Science
1995 — 2008
Peoples Education Society & Trust / Belgaum Institute of Management Studies
Bachelor of Computer applications, computers & programming languages
2010 — 2015
Skills
- Team Management
- Training
- Analysis
- Process Improvement
- Sales
- Service Delivery
- Management
- People Management
- Communication
- Leadership
- Telecommunications
- Training Needs Analysis
- Training Delivery
- Recruitment Training
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