Bandneshwar Sharma
Customer Service Manager @SUEZ
Signup · Get unlimited contacts
WORK HISTORY
Customer Service Manager @SUEZ
Customer Service Management : Overseeing customer service operations.• Process Implementation: Ensuring standard operating procedures are followed.• Functional Management: Managing various functions like new connections, Meter reading, billing, MMG, call center and customer care.• Complaint Management: Managing complaints management cycle within given timelines.• Reporting and Analysis: Tracking and reporting performance through reports and dashboards.• Stakeholder Management: Coordinating with clients and internal departments for smooth operations, approvals and resolution for day-to-day issues.• Team Management: Training and managing the customer service team.• Health and Safety: Ensuring adherence to H&S rules by each team member
EDUCATION
Sikkim Manipal University - Distance Education
Master of Science (M.Sc.)
SKILLS
ABOUT BANDNESHWAR SHARMA
Responsible for executing customer service management & planning according to the project…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.