Luca Bandirali

IT Project Manager @Gruppo CAP

Milan, IT
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jun 2019 — Present

IT Project Manager @Gruppo CAP

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Milan, IT

IT Demand & Project ManagerProject Management and Evolution in CRM Systems (Salesforce), CTI (Genesys), Web (Adobe AEM and custom systems), Apps, and Digital.• Management and oversight of supplier activities, cost verification, and deliverables.• Direction and solution management for integrated project architectures.• Preparation of tender documents.• Support and negotiation of internal business requests.Current Major Projects• Implementation of the Enterprise Data Platform Snowflake.• AI Project for commercial services implementation.Key Completed Projects• 20••••21: Redesign of institutional portal and private web and app areas.• 20••••22: CTI replatforming project (Genesys).• 20••••22: Project for digitalization of contracts with digital signature.• 20••••22: AI projects for Chatbots/Voice assistants

EDUCATION

2003 — 2004

Università degli Studi dell'Insubria

Master, Economics

SKILLS

IT Project & Program ManagementCtiSiebelOracleRequirements AnalysisIvrHumorSqlPmoCustomer Relationship Management (Crm)Sap CrmData WarehousingFunctional AnalysisPl/SqlProject ManagementGenesys FrameworkConsultingSoftware Project ManagementCrmIntegrationBusiness IntelligenceSalesforceStand-Up ComedyBusiness AnalysisBusiness Process DesignGenesysBusiness Process

ABOUT LUCA BANDIRALI

I have built my career in the Information Technology sector, with extensive experience…

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Luca Bandirali — IT Project Manager at Gruppo CAP in Milan, IT | Unifers