Bamion Porter
Salesforce Support Analyst (Financial Service Cloud) @Cresset
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WORK HISTORY
Salesforce Support Analyst (Financial Service Cloud) @Cresset
Cresset refers to Cresset Capital Management, LLC and all of its affiliates. Investment advisory and other services are provided by Cresset through its affiliates Cresset Asset Management, LLC and Cresset Partners, LLC, SEC registered Investment Advisors.* Worked as a Salesforce Admin by providing day to day end user training and support.* Administrated and monitored Salesforce Sales Cloud instance by creating workflows for automated lead routing, lead escalation, and email alerts.* Created Profiles, Roles based on Organization role hierarchy and implemented Record-Type and Field-Level security and configured sharing settings.* Imported accounts and contacts data through SFDC data loader wizard.* Worked with various Salesforce standard objects ie Contacts, Leads, Opportunities, Accounts and Campaigns.* Develop and created customized reports, dashboards and page layout.
EDUCATION
University of South Carolina Upstate
Bachelor's Degree, Business Administration and Management, General
ABOUT BAMION PORTER
Results-driven Salesforce Support Analyst with 3+ years of experience providing technical support and expertise on the Salesforce platform. Proven ability to address user queries, resolve technical issues, and collaborate with development teams to enhance Salesforce functionality. Strong technical proficiency, exceptional problem-solving capabilities, and effective communication skills.
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