Brenda McWhorter

Experience

1. Vice President, Patient Services Operations

   EVERSANA

   May 2020 — Present · Mason, OH, US

   Lead growth initiatives across patient services solutions, including copay programs, patient assistance, alternate funding, and adherence, driving market expansion, operational efficiency, and improved patient outcomes.• Collaborate cross-functionally with PMO, IT, Operations, Commercial, Legal, and Finance to ensure operational excellence in client onboarding and service implementation, delivering seamless execution, client delight, and patient-centered solutions.• Translate client and market insights into actionable priorities, accelerating enhancements that support revenue growth and client retention.• Deliver measurable business results through disciplined budget oversight, performance management, and compliance with client-specific guarantees.• Optimize workforce strategy through forecasting, productivity analysis, and talent pipeline development to ensure scalability and service excellence.• Provide executive oversight across all phases of service delivery from discovery and estimation to execution and support, ensuring operational alignment and stakeholder satisfaction.• Drive leadership development through structured coaching, performance feedback, and career pathing to build high-performing, client-focused teams.• Champion Voice of Employee initiatives, leveraging employee feedback to enhance engagement, retention, and continuous improvement.• Serve as senior escalation point and executive advocate for client success, balancing strategic priorities with operational realities to drive resolution and long-term partnerships.• Monitor performance and satisfaction metrics, using client and patient feedback to continuously improve service delivery, employee interactions, and overall experience.