Balwinder Singh
Senior Servicenow Architect @Mindsprint
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WORK HISTORY
Senior Servicenow Architect @Mindsprint
Bengaluru, IN
EDUCATION
NIILM School of Business
Master’s Degree, International Marketing
SKILLS
ABOUT BALWINDER SINGH
Detail Oriented, Visionary leader with focus on solutions and innovation• Ability to generates strategic plans that integrates numerous business issues, functions and resources for effective action• Proactively shapes the customer value proposition including but also well beyond the transaction relationship• Implement and manage best practices for people, process and performance management to ensure continual improvement and better the existing level of achievement of critical metrics.• Drive retention and growth by empowering service delivery groups• Ensure efficiency via standardization of process, training, tool usage and proposal formats to clients across multiple products• Support different products and pilots, prove the value proposition and institutionalize it across the organization• Responsible for innovation and end-to-end launch of products.• Collaborates with global commercial services partners and customers to co-develop a road map and drive products and features from concept to launch in a fast-paced environment.• Works in an Agile environment and continuously reviews the business needs, refines priorities, outlines milestones and deliverable\'s, and identifies opportunities and risks
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