Balvinder Singh Chugh

Driving Excellence in Travel Operations Team Leadership | Multilingual Service (Spanish, Portuguese, French, German) | Ticketing & Refunds | Ex-American Express, EXL, Amex GBT

Role: Team Leader at Innowia
Location: Delhi, DL, IN
LinkedIn followers: 500 followers

OperationsView LinkedIn profile

About Balvinder Singh Chugh

Joined as Foreign language specialist in B2C voice process. Currently Working in Innowia…

Experience

Team Leader
Innowia
May 2023 — Present · Gurugram, IN
Team Leader -Ticketing -Operations

Education

Delhi University
Bachelor's degree
Bhartiya Vidya Bhavan-Delhi Kendra
Diploma in french
2022 — 2023
Wisdom Institute of international languages.
B1 level of Spanish language.
2013 — 2015
Delhi University
Bachelor’s Degree
Instituto camoes - Portugal embassy and Langcole Education
Done A1-A2 in portuguese from Instituto Camoes And B1 B2 from Langcole institute in Delhi
2018 — 2020

Contact information

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Work email
•••••@innowiabpm.com
Personal email
•••••@•••••.com
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Current company

Innowia

Outsourcing and Offshoring Consulting · 89 employees · Founded 2021 · Toronto, Ontario, Canada

INNOWIA is in the business of providing cutting-edge BPM (Business Process Management) Services that empower your business to do more with less. Our personalized, automated and progressive solutions seamlessly drive operational excellence and enhance customer experience. The uber-connected buyer of today is gravitating towards digital and omni-channel experiences that guarantee faster and seamless operations, and define business success. This, by no means, undermines the importance of the human element across the customer journey. At INNOWIA, we employ a hybrid model where digital and human intelligence are combined to enhance customer experience for the next-gen buyer. In 2021, a team of passionate BPM experts came together to answer the ever-shifting operational needs across several key industries. Their constant quest for ideation and innovation in achieving smoother business operations resulted in the inception of INNOWIA, a one-stop shop for simple, relevant and intuitive BPM services. One year down the line, we have sprinted forward on this quest with more than 200 highly skilled professionals, 1.8 million transactions annually and 10 million customer interactions. We are now a strategic supplier of Business Process Management services for B2B & Leisure Travel Operators, Airlines, Edutech, Ecommerce & Telecom Industry. INNOWIA’s achievements are the result of a significant global presence, with offices in Canada, USA & India. Our teams are skilled with core subject matter expertise and niche domain experience. We enable our clients with intelligent and hybrid solutions using automated technologies that result in seamless CX. Efficient, modern and cost-effective solutions. We specialize in the following verticals-CUSTOMER SERVICES -LEAD GENERATION & APPOINTMENT SETTING -SALES OPERATIONS & SALES SUPPORT -CORE & TRAVEL ACCOUNTING SERVICES -LOYALTY MANAGEMENT SERVICES -PROCESS AUTOMOTION For more information please write to us at M••••••••@innowia.com

innowiabpm.com

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About Balvinder Singh Chugh

Experience

Team Leader

Education

Delhi University

Bhartiya Vidya Bhavan-Delhi Kendra

Wisdom Institute of international languages.

Delhi University

Instituto camoes - Portugal embassy and Langcole Education

Find verified contacts for anyone on LinkedIn