Balvinder Singh

Senior Data Analyst @Spring Financial

Gurugram, IN

Analysed organization-wide datasets to uncover behavioural trends and generate actionable insights, directly supporting strategic decision-making and enhancing customer retention initiatives.• Crafted advanced SQL queries to extract, clean, and transform data from data warehouses, enabling in-depth analysis to address key queries from business, sales, marketing, risk and finance teams.• Automated reports, design and maintained dynamic Tableau and HEX dashboards to effectively visualize KPIs, ROI, Funnel, churn, cohort and customer engagement metrics, supporting data-driven decisions across teams.• Influenced business decisions by presenting data-driven insights and technical solutions to stakeholders, directly contributing to better product adoption, business growth, and strategic consumption initiatives, leading to a 17% increase in customer engagement.• Sound exposure to cross-functional collaboration, effectively working with diverse internal teams across cultures.