Balve Bains

Founder @Purple Square Ai

City Of Bristol, GB

Helping hospitality properties unlock the power of AI to- Reduce response times to guest queries by up to 80%- Automate repetitive staff tasks (housekeeping requests, check-ins, FAQs, etc.)- Improve guest satisfaction scores through smarter communication- Free up staff to focus on actual hospitalityWe’ve designed automation systems that blend seamlessly with your existing tech stack - no IT headaches, no steep learning curves.Our focus is on- Front desk automation- Guest messaging in-room tablets- Internal team workflow optimisations- Real-time guest feedback & sentiment analysisI launched Purple Square AI after seeing how much time hospitality teams waste on manual tasks. My background in media and communication helps me bridge the gap between tech and people, so that every system we build feels intuitive and human. If you’re a hotel GM, Ops Manager, or owner who wants to explore this, DM me the word “demo” and I’ll share a short walkthrough.

IBM SkillsBuilder

Introduction to Artificial Intelligence, Artificial Intelligence

New Skills Academy

Mental Health First Aid, Wellbeing

Edge Hill University

BA (Hons) Media, Film and Television

Bath Spa University

FdA, Broadcast Media