Balraj Randhava
Account Manager @COSENTINO
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WORK HISTORY
Account Manager @COSENTINO
Vancouver, BC, CA
Developed and maintained current product knowledge to effectively present to customers.• Presented and sold company products and services to both current and potential clients within the remodel, home improvement, cabinet makers, builders, and fabrication industries.• Took responsibility for overall sales within the assigned territory.• Ensured customers had access to adequate marketing materials to support sales, including samples, brochures, and other collateral supplies like display towers.• Managed customer relationships by resolving client concerns, setting up customers in the CRM system, providing price quotes, and scheduling weekly visits.• Increased market share by enhancing the number of displays and point-of-purchase materials within the assigned territory.• Prepared action plans to identify specific targets and projected the number of contacts to be made.• Collaborated with Cosentino Corporate staff, Cosentino Center staff, and other Account Managers as needed to accomplish goals.• Worked closely with the General Manager and Sales Team to execute the business strategy for all customer segments in the area, including home centers, kitchen and bath retailers, and fabricators.• Salesforce Proficiency: Intermediate Level• Utilized Salesforce to manage and track customer interactions, leads, and sales opportunities.• Developed and maintained customer profiles within Salesforce, ensuring accurate and up-to-date information for effective account management.• Created and customized reports and dashboards in Salesforce to analyze sales performance and identify areas for improvement.• Collaborated with the IT department to implement and optimize Salesforce workflows tailored to the specific needs.
EDUCATION
Niagara College
Post Graduate, Human Resources Management/Personnel Administration, General
Bhavans College
Bachelor of Science, Chemistry
Niagara College
Postgraduate Degree, Human Resources Management
ABOUT BALRAJ RANDHAVA
With a strong track record in account management and sales, I excel in developing and presenting products to diverse clientele, ensuring customer satisfaction, and enhancing market share. My expertise extends to strategic planning, collaboration with cross-functional teams, and executing successful business strategies. In addition to my current role as an Account Manager at Cosentino Vancouver, I\'ve garnered substantial experience as a Sales Representative at Hari Stones Limited, where I achieved sales growth through a combination of research, effective sales techniques, and problem-solving. My focus on maintaining financial health and client satisfaction has been instrumental in driving results.
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