Balogun Ahmed

IT Business Analyst @Digital Echoes

Birmingham, GB

Key Responsibilities•Collaborated with stakeholders to define and achieve a 15% improvement in customer satisfaction, aligning business goals with enhanced user experience.•Elicited, documented, and prioritized functional and non-functional requirements, resulting in a 20% reduction in user interface design iterations, streamlining the development process.•Worked closely with UX designers to translate business requirements into user stories and design specifications, leading to a 25% increase in user engagement.•Facilitated workshops and interviews to gather insights into user needs, behaviors, and pain points, contributing to a 30% reduction in user-related support tickets.•Collaborated with front-end developers to ensure the implementation of user interface designs aligned with business requirements, achieving a 15% improvement in design accuracy.•Provided guidance on system capabilities and constraints, influencing design decisions and contributing to a 20% reduction in development delays.• Analyzed customer feedback, user behavior data, and performance metrics, resulting in a 25% improvement in product features and functionalities based on user preferences.• Effectively communicated technical information to non-technical stakeholders, resulting in a 20% increase in understanding and collaboration across cross-functional teams.• Maintained comprehensive documentation, including requirements, user stories, and design specifications, reducing misinterpretations and errors by 15%.• Worked closely with quality assurance teams to validate implemented solutions, achieving a 95% acceptance rate and ensuring a seamless user experience.• Identified and implemented opportunities for continuous improvement, contributing to a 15% increase in overall process efficiency.• Demonstrated proficiency in writing user stories and acceptance criteria, resulting in a 30% reduction in development time and improved clarity for development teams.

University of Lagos

Master of Business Administration (M.B.A.) Marketing SPECIALIZATION

University of Lagos

Bachelor of Science (BSC)