Josh Ball

About Josh Ball

Experienced leader with a demonstrated history of delivering performance results…

Experience

1. Manager HR Team Member Services

   Builders FirstSource

   Aug 2022 — Present · Dallas, TX, US

   Manage daily operations of the Team Member Services employee center, ensuring timely and accurate resolution of employee inquiries • Oversee a team of HR specialists, providing training, coaching, and performance evaluations to ensure service excellence• Streamline workflows and implement process improvements to enhance operational efficiency and service delivery • Spearheaded the implementation of ServiceNow and the HRSD module for a workforce of including people technology, benefits administration, payroll, and HRIT operations • Introduced service-level agreements and key performance indicators to maximize the employee experience such as time to first reply, average time in queue, and average handle times • Adept at managing high-volume inquiries and multitasking in a fast-paced environment • Proficient in HR management systems (e.g. Dayforce) and employee service platforms• Manage a comprehensive portfolio of HR services including, immigration policy, employee recognition programs, service awards, relocation policy, and M&A activities, ensuring compliance, employee engagement, and operational efficiency

Education

• Northeastern University

  Bachelor of Science (B.S.), Magna Cum Laude, Business Management

  2012 — 2013

• The George Washington University School of Business

  Master of Business Administration (M.B.A.), Finance and Financial Management Services

  2015 — 2017

Skills

• Emerging Technologies
• Organizational Leadership
• Leadership
• New Store Development
• Merchandising
• Multi-Unit Retail Management
• Microsoft Excel
• Team Leadership
• Customer Satisfaction
• Multi-Unit
• Presentation Skills
• New Store Openings
• New Business Development
• Google Analytics
• Web Analytics
• Shrinkage
• Long-Term Customer Relationships
• Store Operations
• Analytics
• Team Building
• People Development
• Multi-Unit Management
• Visual Merchandising
• Big Box
• Product Management
• Data Analysis
• Recruiting
• Strategic Thinking
• Access
• Early Adopter
• Driving Results
• Pgadmin
• Competitive Analysis
• Customer Experience
• Start-Ups
• Consumer Product Testing
• District Management
• Business Relationship Management
• Practice Cs
• Retail