Balkun Rajendra
Meet the Manager: Leading Etraveli Group with Vision and Strategy
- Role
- Customer Service Manager at Etraveli Group
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Balkun Rajendra
If you reject the food, ignore the customs, fear the religion and avoid the people, you…
Experience
Customer Service Manager
Mar 2021 — Present · Mumbai, IN
Streamline processes and suggest innovative solutions to optimize ticketing operations.Analyze data to identify areas for task optimization and propose automation strategies.Prepare regular and ad-hoc reports to provide insights into ticketing performance.Provide support and guidance to team leaders/members to enhance ticketing tasks and overall performance.Ensure high-quality work standards and minimize cost-related errors.Maintain effective communication with airlines and service providers to address various issues.Handle salary, incentives, Long vacation approvals, and participate in recruitment processes.Foster collaboration with other departments to ensure seamless operations.Report team progress and productivity to senior management.
Education
Tilak College Of Education
Higher secondary
Fondazione Campus studi del mediterraneo, Lucca Tuscany ITALY
MBA - International Master in Business Administration and Tourism Management
Mumbai University Mumbai
Bachelor of Commerce - BCom
Skills
- Leisure Travel
- Tour Operators
- Management
- Tourism
- Team Management
- Hospitality Industry
- Travel Management
- Business Travel
- Airlines
- Amadeus
- Leisure
- New Business Development
- Hotel Booking
- Event Management
- Customer Service
- Marketing Strategy
- Online Travel
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