Balkishan Sharma

About Balkishan Sharma

Strategic IT leader with over 24 years of expertise, including 15+ years in managerial…

Experience

1. Senior Information Technology Manager

   Siemens Plm Software Inactive

   Apr 2015 — Present

   Present technical and non-technical information to multiple audiences. • Build relationships across a variety of partner groups in a global environment. • Plan and manage complex IT projects. • Knowledge of IT Infrastructure and project management engineering theory & design criteria. • Proficiency with various systems engineering tools and processes. • Effectively work in a fast-paced environment with frequently changing priorities, deadlines and workloads that can be variable for long periods of times. • Establishment deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. • Effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging. • Effectively managed organization, network, software, and cloud infrastructure for a fast-growing setup. • Supervised a team of 20+ IT support staff & Projects globally (US, EMEA & APAC). • Oversee technical development and IT projects in a manner which fit with the overall company plans and goals. • Implement new technologies and made recommendations to improve IT processes. • Effective communication to senior level of stakeholders for issues, requirement, and cost. • Collaboration to The Network Team, Security Team, and an Application Teams. • Recognize strength in driving teams through strategy setting, tactical planning, and effective execution. • Ensure efficiency, effectiveness and viability of all IT systems and tech processes. • Provide service metrics/KPI, reporting, monitoring, security, and audit compliances.