Baljit Singh
Sales & Service Leader at Cummins Inc.
- Role
- Sales & Service Leader at Cummins Inc.
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
Experience
Sales & Service Leader
May 2012 — Present · IN
Dedicated & experienced Mechanical/Automobile engineer with extensive knowledge of Sales, Manufacturing & Service engineering with 23+ years of experience. Diverse Experience in Sales & Service Industry (Car, Truck, Tractor industry. Enhance Leadership in Implementing BSIV & BSVI Emission Norms in India\'s Service Pillar, Achieving a 40% Reduction in Failures through Timely Feedback and Product Improvements. Service support to PAN India & Global Channel To Improve Customer satisfaction levels by enhancing Service support & providing timely resolution (Continuous improvement, Feedback, Monitoring effectiveness etc.) PQC – Product Quality Council – Improved efficiency for Project closure time to 30% by identify and bridging the gap as a critical team member. Guide & Coach various training sessions on Current & new technology by using tool TNI (Training Need Identifications) and measure effectiveness by collecting feedback & field issues. To improve the product quality, Vehicle downtime & reduction in Warranty cost, created Rapid response team for field team support. Parts sale ramped up to 30% over the Last year by creating awareness on genuine parts, Launching Schemes, benchmarking and resolved long pending issues. To elevate the benchmarking standards of Cummins USA Warranty Lab, conducted a personal visit to establish a state-of-the-art BSVI Failed Parts Inspection Lab in India.Additional work Experience VPI Service Leader – Lead Service Pillar for the service readiness of Product before launch in field by ensuring all PITTI (Parts, Information, Tools, Training, Infant care) elements. Warranty/Sales Policies – Finalizing the Warranty and Sales Policies with Customer Manufacturing & Operations Leader – Lead Manufacturing plant for Aftertreatment components assembly & improved cycle time by 30%.
Skills
- Six Sigma
- Dfmea
- Vehicles
- Fmea
- Training
- Customer Satisfaction
- Dealer Management
- Warranty
- Spare Parts
- Continuous Improvement
- Troubleshooting
- Customer Service
- Product Development
- Team Management
- Automotive Engineering
- Automotive Aftermarket
- Engineering
- Powertrain
- Kaizen
- Automobile
- Inventory Management
- Parts
- Lean Manufacturing
- Automotive
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