Baljit Singh
SVP - Customer Success & Global Cx Ai @Servion Global Solutions
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WORK HISTORY
SVP - Customer Success & Global Cx Ai @Servion Global Solutions
NJ, US
Starting a new chapter within Servion in New Jersey USA as the Head of Customer Success & CX AI
EDUCATION
University of Mumbai
BE, Telecommunications
Mumbai University Mumbai
Bachelor of Engineering - BE, Computer Systems Networking and Telecommunications
SKILLS
ABOUT BALJIT SINGH
Over 25 years of leadership in Presales, Solutions Consultancy, Sales & System Engineering, Customer Success, Delivery Officer roles in Customer Experience & Enterprise Voice Security, Biometrics, all things speech & conversational commerce, CX AI, Speech Analytics, Voice of Customer, Self-aware, Passionate, Curious and Articulate professional. Thrive in unchartered and challenging environments with a penchant for quick & structured learning. Experienced in Planning, Organizing, Leading and Controlling strategies around Business Development, Solution Selling & Delivery. Effective & Experienced in bridging gaps between Business Requirements & TechnologyLinking the \'Why\' of business objectives to the \'What & How\" of technology helping simplify.Live by: 1. Strive for excellence.2. View work as enriching & fulfilling part of life. Striking the right balance.4. Simplifying complex problems. Key skills : Digital Contact Center Solutions, Omnichannel & Digital Engineering, Avaya Cisco Genesys Amazon Connect CCaaS GTM & IP development.Enterprise Voice Biometrics, Voice Security, Contact Center Anti-Fraud & Threat Detection, Identification & Verification (ID & V) solutions, Nice Verint Calabrio Quality Management & Speech Analytics, conversational commerce, AI & ML based Voice Bots, Digital Transformation of CX.
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