Baljit Singh
SVP North America Delivery, CXAI Practice Head, Global Solutions Engineering Leader, Customer Success
- Role
- SVP - Customer Success & Global Cx Ai at Servion Global Solutions
- Location
- Princeton, NJ, US
- LinkedIn followers
- 500 followers
About Baljit Singh
Over 25 years of leadership in Presales, Solutions Consultancy, Sales & System Engineering, Customer Success, Delivery Officer roles in Customer Experience & Enterprise Voice Security, Biometrics, all things speech & conversational commerce, CX AI, Speech Analytics, Voice of Customer, Self-aware, Passionate, Curious and Articulate professional. Thrive in unchartered and challenging environments with a penchant for quick & structured learning. Experienced in Planning, Organizing, Leading and Controlling strategies around Business Development, Solution Selling & Delivery. Effective & Experienced in bridging gaps between Business Requirements & TechnologyLinking the \'Why\' of business objectives to the \'What & How\" of technology helping simplify.Live by: 1. Strive for excellence.2. View work as enriching & fulfilling part of life. Striking the right balance.4. Simplifying complex problems. Key skills : Digital Contact Center Solutions, Omnichannel & Digital Engineering, Avaya Cisco Genesys Amazon Connect CCaaS GTM & IP development.Enterprise Voice Biometrics, Voice Security, Contact Center Anti-Fraud & Threat Detection, Identification & Verification (ID & V) solutions, Nice Verint Calabrio Quality Management & Speech Analytics, conversational commerce, AI & ML based Voice Bots, Digital Transformation of CX.
Experience
SVP - Customer Success & Global Cx Ai
Jun 2024 — Present · NJ, US
Starting a new chapter within Servion in New Jersey USA as the Head of Customer Success & CX AI
Education
University of Mumbai
BE, Telecommunications
1996 — 2000
Mumbai University Mumbai
Bachelor of Engineering - BE, Computer Systems Networking and Telecommunications
1995 — 2000
Skills
- Selling
- Cisco Systems Products
- Service Delivery
- Avaya
- Telecommunications
- Cti
- Wan
- Call Center
- Voip
- Data Center
- Pre-Sales
- Call Centers
- Ip
- Managed Services
- Acd
- Ivr
- Cloud Computing
- Sales Process
- Contact Centers
- Professional Services
- Solution Selling
- Solution Design
- Unified Communications
- Internet Protocol (Ip)
- Solution Architecture
- Cisco Technologies
- Telephony
- Cisco
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