Baljit Sarpal
Client Technology Program Manager @Conduent
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WORK HISTORY
Client Technology Program Manager @Conduent
GB
Leading the technology function for Conduent’s European clients, covering Human Resources and Finance, Accounting and Procurement BPO services, amounting to annual revenues of £25m+. Clients included Astellas Pharma, Atos, Stellantis, DSM-Firmenich, Telefonica, Michelin. Delivering bespoke Conduent technology as well as integrating commercial applications (ServiceNow, Oracle RightNow, SAP ERP, MS Azure) and client provided applications to deliver an end to end solution for teams across multiple partners- Accountable for implementing and in-life support of all Conduent technology used to support the client- Escalation point for IT issues both internally and client facing affecting the delivery of service- Proposed and implemented major changes to ServiceNow HRSD for Astellas to drive better employee experience and consolidate back office teams by expanding the use of ServiceNow HRSD case management- implementing e-invoicing for Atos Germany to comply with regulatory changes- migration of global telephony solution for multiple clients onto cloud hosted platform - providing higher resilience and functionality at reduced cost- implementing new digital mailroom solution for Stellantis and migrating services from previous supplier- modernisation of infrastructure and applications supporting clients.
EDUCATION
Imperial College London
PhD, Theoretical Atomic Physics
University of Sussex
BSc, Physics with Mathematics
SKILLS
ABOUT BALJIT SARPAL
Experienced Programme Manager (PRINCE2 Practitioner & MSP) and Principal Business Analyst, successfully delivered digital and data privacy change programmes across multiple industry sectors. Led multi-million pound change programmes within both agile and traditional development environments and turning around failing programmes.Experience of bringing structure and focus to complex change programmes, balancing the delivery of quick wins and driving strategic transformation.
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