Baljinder Singh

About Baljinder Singh

I am a results-driven professional with diverse experience across client engagement, research operations, market research, and customer service.As an Analyst in Research Operations at Egon Zehnder, I developed a comprehensive knowledge base, conducted qualitative and quantitative research, and provided actionable insights through detailed reports. I managed corporate communications, mentored teams, and ensured the successful execution of projects across multiple regions. My role also involved close collaboration with senior executives and stakeholders to align research deliverables with client expectations.Earlier, as an Analyst in Market Research at High Beam Global, I executed global market research projects, utilizing CATI, CAWI, and IDI methodologies to gather and analyze data. I worked across regions including North America, Europe, and APAC, and played a key role in preparing and presenting research findings, maintaining strong client relationships, and collaborating with cross-functional teams to deliver high-quality insights.I also completed an Internship with Amazon North America Operations at Concentrix, where I resolved customer complaints, handled a high volume of inquiries, and consistently met performance milestones, ensuring top-tier customer service and satisfaction.Throughout my career, I have demonstrated strong problem-solving, leadership, and communication skills, with a proven track record of driving operational excellence, managing multiple priorities, and exceeding client expectations.

Experience

1. Associate Consultant

   EY

   Jun 2024 — Present · Gurugram, IN

   As an Associate Consultant in EY’s Forensic and Integrity Services team, I support comprehensive investigative and research engagements focused on risk management, compliance, and organizational integrity. My responsibilities include conducting detailed document reviews, data analysis, background checks, and due diligence assessments. I also assist with preparing PowerPoint presentations, maintaining structured case files, and other tasks as part of investigation workflows.In addition to core investigative tasks, I work directly at the client site, engaging with clients daily to provide support, resolve queries, and deliver smooth product-related assistance. I ensure high client satisfaction by maintaining consistent communication, understanding client requirements, and offering timely solutions. I have successfully managed and supported more than 80+ stakeholders from the client’s team, handling their queries, guiding them through processes, and ensuring seamless coordination throughout engagements.

Education

• Dewan Public School International - India

  High School and Intermediate, Business/Commerce, General

  2006 — 2018

• Delhi University

  Bachelor of Commerce - BCom, Accounting and Finance

  2018 — 2021