Bal Garcha
Manager, Professional Services @Zscaler
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WORK HISTORY
Manager, Professional Services @Zscaler
EDUCATION
University of Wolverhampton
Bsc (Hons), Applied Science
Brunel University of London
MSc
ABOUT BAL GARCHA
Experienced Director of Customer Success, Programme and Change management specialising in delivering step change in business capabilities. Deep Experience in building and scaling high perfoming teams delivering business and technical solutions across a range of business areas and sectors. Particular focus on Digital Transformation, Cyber Security, SaaS, Cloud, Virtualisation and Fintech. Security Cleared.Specialties:* Strategy Definition and Delivery. Success and Benefit management and delivery* Customer Success and Customer Experience* Programme and Project Management - MSP and Prince2 Practitioner* Risk Management - MoR Practioner* Able to Define, Deliver and Guide Effective Transformational Change - MoC Practitioner* ITIL 3 accredited* Experienced Facilitator and Coach* Stakeholder engagement and management
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