Bernie Albright

About Bernie Albright

I\'m a SaaS delivery leader with a passion for building high-performing teams and transforming how customers onboard and experience software. Over the past several years, I’ve progressed from hands-on project management into strategic leadership—most recently as Manager of Project Management at data.world, where I lead the implementation team responsible for getting enterprise customers up and running quickly and successfully.I’ve designed and rolled out scalable delivery methodologies, cut onboarding time by over 70%, and built frameworks that balance consistency with the flexibility customers need to succeed. My approach blends agile-inspired thinking with a deep understanding of customer goals, and I thrive on turning complex deployments into repeatable, high-impact experiences.At my core, I’m focused on creating alignment—between product and delivery, between teams and outcomes, and most importantly, between customers and long-term value.

Experience

1. Professional Services Program Manager - Product Excellence

   ServiceNow

   Jan 2026 — Present · Austin, TX, US

Education

• Villanova University

  Master's Certificate, Applied Project Management

  2011

• PennWest Edinboro

  Credits toward Bachelors, Mechanical Engineering

  2000 — 2001

• Cambria heights high school

  Diploma, Academic core

• PennWest California

  B.S, Science and Technology; Industrial Engineering Technology

  2001 — 2005

• Cambria Heights High School

  Diploma, Academic / College Prep

  1994 — 1998

• Cambria County Area Community College

  credits toward Bachelors, Computer Science

  1998 — 2000

Skills

• Cross Functional Team Building
• Scheduling
• Communication
• Project Coordination
• Engineering
• Superior Computer Skills
• Microsoft Excel
• Aerospace
• Ms Project
• Requirements Analysis
• Technical Writing
• Interpersonal Skill
• Cross-Functional Team Leadership
• Automation
• Business Process Improvement
• Coordination
• Project Engineering
• Manufacturing Engineering
• Pmp
• Leadership
• Project Planning
• Long-Term Customer Relationships
• Process Improvement
• Engineering Management
• Microsoft Project
• Testing
• Program Management
• Continuous Improvement
• Management
• Team Building
• Proposal Support
• Manufacturing
• Project Management
• Quality Assurance
• Process Engineering
• Problem Solving
• High Organizational Skills
• Microsoft Office
• Sales
• Materials Science