Balbirsingh Kalwan
Fraud Manager - Group Entities @Vodafone
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WORK HISTORY
Fraud Manager - Group Entities @Vodafone
Newbury, GB
Global Fraud Management & Investigations- Lead fraud risk strategy for Vodafone Carrier & Roaming Services, aligned with Group policies- Detect, investigate, and prevent international voice and SMS fraud using data-driven methods- Manage KPIs and collaboration with the team to ensure effective fraud operations- Maintain and optimize the Fraud Management System (FMS) with third-party data integration- Provide expert fraud risk guidance to Vodafone Group Entities, Local Markets, and partners.
EDUCATION
Indian Institute of Planning and Management
Master of Business Administration - MBA, Finance and Marketing
ABOUT BALBIRSINGH KALWAN
As a Fraud, Risk & Cyber Security Leader with over 15 years of global experience designing and leading fraud prevention solutions across the telecommunications and financial crime ecosystem. Currently, I lead 24×7×365 fraud and security operations supporting Vodafone Carrier Services and Vodafone Roaming Services, safeguarding customers and revenues across 150+ countries and 120+ partner networks. My work focuses on applying advanced analytics, machine learning, and strong governance frameworks to combat large-scale telecom fraud, international voice & roaming risk, smishing, A2P fraud, and emerging digital threats. Successfuly salvaging €20m+ in annual fraud prevention, reduced operational overhead through false-positive optimisation, and led Vodafone’s first machine-learning-based fraud detection collaboration between Roaming Services and Shared Services. My approach bridges technology, human expertise, and risk governance, ensuring that innovation delivers measurable and sustainable outcomes.Beyond operations, I am passionate about building high-performing teams, mentoring future leaders, and advancing industry-wide understanding of AI governance in fraud and cyber security. As a Certified Fraud Examiner (ACFE) and Vodafone Certified Coach, I actively contribute to capability development, stakeholder engagement, and strategic risk leadership.My long-term goal is to contribute to the digital security and fraud resilience ecosystem, working across organisations and platforms to strengthen trust in global digital services.
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