Bala Tirumalasetti
Head of Process and Improvement @Ocado Technology
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WORK HISTORY
Head of Process and Improvement @Ocado Technology
Architected and executed an integrated Tech Services transformation strategy. Synchronized Cloud, Enterprise Apps, Security, and Engineering into a unified functional model, ensuring the technology estate evolves in lockstep with business growth.Steered enterprise-level risk transformation and SOC2 compliance initiatives. Developed the governance framework necessary to provide global partners with the security assurance required for rapid OSP deployment and international scaling.Orchestrated the Group AI Transformation Goal for Technology Services. Established the governance architecture and external advisory partnerships required to move AI from \'pilot\' to \'production,\' focusing on use cases that drive operational cost-reduction.Engineered the CTO’s Global Operating Rhythm. Replaced fragmented reporting with an automated, high-fidelity KPI/OKR framework that provides the board with real-time visibility into portfolio health, financial stewardship, and engineering velocity.
EDUCATION
Andhra University
Bachelors, Computer Applications
St Joseph Convent School
O Levels, O Levels
Andhra University
Master of Science, Information Systems
ABOUT BALA TIRUMALASETTI
I specialize in bridging the gap between visionary Technology strategy and ground-level execution. Currently leading the Operational Transformation for Ocado Tech Services, I focus on re-engineering legacy processes into high-velocity, data-driven operating models.My work centers on three pillars: Efficiency (standardizing OKRs/KPIs for global scale), Resilience (SOC2 readiness and proactive risk governance), and Future-proofing (leading the Group AI Goal and cross-functional leadership alignment). I thrive in complex, multi-region environments where business agility and technical governance must coexist to drive profitabilityI’m always open to connecting on topics such as leadership enablement, technology operations, transformation delivery, operational excellence frameworks, or Chief of Staff functions.Let’s connect.
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