Balasubrammanya Madhava Rao
Associate Director - Transition Management Role Global Program Director and People Manager @Cognizant
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WORK HISTORY
Associate Director - Transition Management Role Global Program Director and People Manager @Cognizant
Bengaluru, IN
Spearheaded 15+ global IT programs, driving large-scale transitions that improved customer operations and experience, achieving an average customer satisfaction score of 8.5/10 with 97% of audit compliance across all projects. • Led cross-functional teams across geographies, tactically coordinating onsite and offshore resources, technical experts, suppliers, and stakeholders to ensure seamless program execution and alignment with Project & business goals.• Leading and Mentoring a diverse team of 6 senior managers, 6 mid-level professionals, and 5 PMO staff, ensuring the efficient execution of 12-15 projects annually, contributing to 70% of the practice\'s total project delivery.• Delivered $216M in contract value through high-impact IT infrastructure and application transitions, strategically scaling the organization by adding 515 full-time equivalents across multiple industries and regions. • Strategically designed and executed a Project & Knowledge Transition Plan, ensuring seamless knowledge transfer across time zones, achieving a 4/5 average rating, and timely completion of all project phases deliverables. • Contributed to Practice Center of Excellence (COE) team, by providing training, enhancing domain knowledge, and fostering continual improvement initiatives.• Led pre-sales processes and framework reviews, contributing to a 15% annual growth in the business unit.• Earned multiple recognitions including Torch Bearer Award, Extra-Miler Award, ACE Award, and Star Performer Award.• Additionally, I am recognized as an offshore lead and subject matter expert, known for my strategic leadership, meticulous planning, and ability to align and drive cross-functional teams to achieve critical milestones and deliverables on schedule
EDUCATION
SCDL, Pune
PG Diploma, Customer Relationship Management
Symbiosis Centre for Distance Learning
PG Diploma, Customer Relationship Management
University of Mysore
Bachelor's degree, Computer Science
Yuvaraja's College, Mysore.
BSc, Computer Science, Statistics and Maths
SKILLS
ABOUT BALASUBRAMMANYA MADHAVA RAO
With over 21 years of global experience, I am a Program Leader and Trusted Advisor…
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