Balasubramaniam Satyamoorthy

WORK HISTORY

EDUCATION

SKILLS

ABOUT BALASUBRAMANIAM SATYAMOORTHY

GenAI & Automation Mentor | GALaxis | AI-Driven Efficiency & Operational Excellence16+ years in project and operations delivery — I turn chronic delivery pain points into measurable efficiency gains through practical automation and AI-assisted solutions. As a GALaxis Automation Mentor, I discuss with account teams to decode ST survey signals, identify overrun drivers, and steer teams toward ROI-focused AI implementation and automation.What I DeliverAI & Automation StrategyDesigned and deployed rule-based automation, workflow optimization, and AI-assist use cases built for production environments. I target high-volume, low-variability processes and push for simplicity over hype.Generative AI & RAG EngineeringBuilt a fully on-premise RAG application in December 2024 for a Contact Center engineer chatbot running Ollama for local LLM inference, ChromaDB as the vector store, and OpenAI text-embedding-3-large for semantic retrieval. Delivers accurate, context-aware responses to complex support queries with zero cloud data exposure.Agentic AI & Multi-Agent SystemsArchitected and deployed Bot in Feb 2026 a live autonomous AI agent on moltbook.com, powered by a self-built multi-agent framework with routing across models. Implemented context trimming for API cost control and managed full-stack deployment on self-hosted infrastructure.Technology & Operations LeadershipHands-on expertise across network infrastructure, application development, system integration, and operational support — Nokia MSS/MGW/HLR, Siemens, Huawei, Jira, Wireshark, Perl, and telecom core systems.Delivery & Client SuccessManaged 10–12 live infrastructure projects simultaneously. Enterprise and Premium clients, zero escalations, every one delivered on time and on budget. Introduced Lean practices into the portfolio and moved on-time delivery up 23% in three months. Kept client NPS at 88 across 27 closures and grew team\'s NPS from 38 to 55 in under eight months.Agile & Delivery ExcellenceScrum Leader with hands-on sprint planning, standups, reviews, and retrospectives driving throughput, predictability, and data-backed delivery decisions.Stakeholder & Team LeadershipBridge technical, business, and financial perspectives. Trusted advisor on risk, cost, and delivery trade-offs with a track record of building and mentoring high-performing teams.Operational Governance & ComplianceSupervised network performance KPIs and supported TRAI and CMTS audits with full compliance and service quality accountability.