Balakrishna Valluri

Senior Application Support Engineer @CareFirst BlueCross BlueShield

Washington, DC, US

I am a seasoned SRE (Site Reliability Engineer)/ Application Support Specialist with 11+ years of experience building, automating, and supporting mission-critical cloud and on-premises systems in the USA. My expertise bridges DevOps, Application Support, and SRE, with a proven track record in incident management, observability, and operational excellence across large-scale enterprise environments. SRE & Application Support: Skilled in ensuring application uptime, reliability, and agile incident response. Experienced with SLA/SLO/SLI management, error budgets, chaos engineering, post-mortem culture, and continuous service improvement. Adept at supporting Unix, Linux, and Windows environments in both cloud and on-premises data centers. Cloud & Automation: Proficient in AWS, Azure DevOps, Kubernetes, OpenShift, and Terraform for scalable infrastructure provisioning. Hands-on with automation tools including Python, Shell, PowerShell, and Ansible to minimize toil, optimize runbooks, and streamline deployments. Observability & Monitoring: Expertise in Datadog, Grafana, Prometheus, and CI/CD toolchains, delivering end-to-end observability solutions for real-time issue detection, deep root cause analysis, and performance optimization. Change Management & Production Stability: Experienced in ITIL-driven change management processes, supporting incident, problem, and change requests through tools like ServiceNow. Strong focus on production stability, compliance, and risk mitigation while enabling business agility. Collaboration & Leadership: Known for cross-team collaboration, mentoring engineers, and continuously improving SRE best practices to achieve measurable service reliability and efficiency gains. Portfolio: https://uupctlfzzyvuk.mocha.app/

Acharya Nagarjuna University

Bachelor's degree, Information Technology