Balakrishna Rapala
Servicenow Developer Admin @C&S Wholesale Grocers
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WORK HISTORY
Servicenow Developer Admin @C&S Wholesale Grocers
TX, US
At C&S Wholesale Grocers, I focus on enhancing IT Service Management by designing and implementing scalable solutions. I automate workflows and integrate collaboration tools to improve service delivery and user engagement. I work closely with cross-functional teams to streamline onboarding processes and develop advanced Performance Analytics dashboards that provide actionable insights—leading to a 20% improvement in SLA adherence.
EDUCATION
DVR & Dr. HS MIC College of Technology
Bachelor of Technology - BTech
ABOUT BALAKRISHNA RAPALA
I am a ServiceNow Certified Developer with over 8 years of progressive experience in…
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