Balakrishna K N

About Balakrishna K N

Annheusuer-Busch Inbev : As lead technical Product Manager for the enterprise data platform achieved over 3X increase in adoption & 40% shorter time-to-market. Reduced operational costs for users by 25% by adopting automation. Successfully rolled out cloud data platform on Azure across major regions and integrated Machine Learning and AI use cases. Improved CSAT scores by over 40% by * Enhancing product usability and performance, proactively engaging and communicating with user communities.* Developed and executed the product vision, strategy, roadmap, backlog, prioritisation, Launch, adoption and Go-to-market plan. Built Generative AI solution to drive pricing strategy.* Coached and mentored a global team of Engineers, UX designers and quality analysts.* Designed and conducted roadshows to evangelize product, showcase product capabilities and achieved accelerated adoption. Estee Lauder Companies ( Movate payroll ): As Global Product/Program Manager rolled out ecommerce platform for Estee Lauder in Americas and Asia.* Achieved improvements in key metrics : Conversion rate by 12%, Bounce rate by -11%, Cart abandonment by -10%, Search-to-cart conversion rate by 8%.* Enhanced recommendations & search capability and achieved better click-thru-rate, zero results rate, search speed and search abandonment rate. Improved Average-Order-Value by enhancing recommendations, bundles and upsell functionalities. Dell: Led multiple product and program initiatives including order management, logistics, inventory management, manufacturing, order fulfillment, eCommerce, B2B commerce, CRM and digital transformation. Spearheaded payment integrations, search optimization, site performance, global expansion, pricing optimization, channel expansions, personalization and SEO optimization. Achieved improvements in On-Time-Delivery, Average Order Value, Cost per order and other key metrics. Won“ Lasting Contribution “ and “ Domain & Technical excellence “ ( twice ) awards for exemplary performance. Compliance & Security : GDPR, PCI DSS, SOC 2, RBAC, Cyber Security testing, Geographies worked in : India, US, Brazil, Malaysia People Leader : Built high performing global teams with 40+ direct reports Program scale : Led large programs of budget in excess of $10 million and team size of 200+

Experience

1. Sr Product Manager

   AB InBev GCC India

   Aug 2021 — Present · Bangalore Urban, IN

   Led the enterprise data platform and achieved major milestones and key product and platform metrics. Grew user base by 3X, reduced costs by 25%, increased CSAT by 40% and shortened Time-To-Market by 40% Built strong relationships with both internal and external stakeholders. Contributed from vision to in-market success. Actively involved in and influenced architectural, engineering decisions and rolled out process improvements. As PM owned : Product Vision & Strategy, Feature Discovery, Ideation, Roadmap Planning, Market/Competitor/Customer analysis, Requirements Elicitation, Fit-Gap analysis, Backlog management, As-Is & To-Be process mapping, Business Support, KPI Measurement and Reporting, User training, User testing, UAT facilitation, A/B testing, Hypothesis testing, OKRsAreas covered : Data strategy, Data Platform design, Data Self Service, Data Orchestration, Data onboarding, Data discovery, Data Warehousing, Data products management, Business analytics, Audit Balance & Control, Data Quality, Alerts and Monitoring, Automated code promotions( CICD), Data extraction & ingestion frameworks, Data models, data pipelines, Data transformation, Data Curation Data Quality, Data Consumption, Data Governance, Data Catalog, Data discovery, Data consumption, Data democratization, Batch & Streaming processing, Event Based processing, Data analytics dashboards, Access management, Drive Platform adoption, DataOps automation, Parallelization, Data lineage, Machine Learning, AI ML implementations, Batch and real time.Tech stack : Azure data factory, Azure Databricks, Airflow, Datadog, Cosmos DB, Access management, Microsoft Purview, SQL, SAP, Informatica, Accorsoft, Talend, Power BI, Kafka, Hadoop, HIVE, Apache SPARK, monday.com, LUCID, FIGMA, Azure Devops, Stream Analytics, MS Purview,ADLS Gen 2, Qlik Sense, React, PrimeReact, JavaScript, Python for data science, Pyspark, SQL, HQL YAML, JSON, Google Cloud

Education

• Indian Institute of Management Bangalore

  EGMP

  2010 — 2010

• Madurai Kamaraj University

  Masters in Computer Science

  2000 — 2003