Balaji Balaraman
Customer Support & Operations @Convey
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WORK HISTORY
Customer Support & Operations @Convey
EDUCATION
University of Madras
Bachelor of Engineering, Computer Science
Symbiosis Institute of Management Studies
Post Graduate Diploma in Business Administration, Sales & Marketing Operations / Marketing
SKILLS
ABOUT BALAJI BALARAMAN
Innovative, forward-thinking technology executive with 18+ years of demonstrated expertise helping companies optimize customer-facing operations, maximize profitability, and achieve superior customer retention rates.Recognized throughout career as a “builder” able to design, deploy, and scale best-in-class processes and systems to optimize technology product sales, marketing, delivery, and customer support - including the development and deployment of first-in-kind automation/AI solutions.Areas of expertise demonstrated throughout career include:• Global Customer Success & Support Management• Digital Transformation, Automation & AI/Chatbot Systems• Customer Experience (CX) & Self-Serve Customer Platform Implementation • International Team Hiring, Training, Mentoring & Leadership • Service Delivery Management• Customer Loyalty & Retention Programs• IT Development, Engineering, QA & Systems Integration• Organizational Restructuring & Operational Turnarounds• Customer Escalations, Incident Management & Issue Resolution• Customer Advocacy & Voice of the Customer (VoC) AnalysisEducational credentials include a Bachelor of Engineering (Computer Science) andPost Graduate Diploma in Business Administration.
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