Balaji K

About Balaji K

17+ years of experience in Production (L2 & L3) Support, Release & Deployment, Configuration management & Team Management. Having very good business knowledge on Banking & Investment, Transportation, E-Commerce & Retail business domain, thrived in challenging environments and managing project deliverables & Good knowledge in SDLC and spearheaded on-boarding of multiple applications.One reason I particularly enjoy this business or Work, and the challenges that go along with it, is the opportunity to connect with people. My real strength is my attention to detail. I pride myself on my reputation for following through and meeting deadlines. When I commit to doing something, I make sure it gets done, and on time. I am strong on my Analytical skills or problem-solving, Adaptability and Communication skills.++Specialties:ITIL V3 CertifiedProfessional Scrum Master I(PSM I)CertifiedSAFe 4 Agile CertifiedProject Management (PMBOK-Fourth Edition ) CertifiedOverview-12+ years of industry experience in Project management areas / Incident Management / Service Delivery, offers in-depth understanding of product analysis, project management processes, project lifecycles, Delivery Management, Account Management and project development methodologies- 10+ years in People Management- Leading Cross-Functional, Multi-Site Project Teams for Infrastructure - Leading IT audit and IT compliance Initiatives & Risk compliance projects- Infrastructure Management / IT Operations- Identity & Access Management- Client Engagement Partner/Vendor Management- Continuous Integration / Continuous Delivery / Release AutomationShort Summary:+ Program/Service/Operations/ Delivery Management+ Project/Team Management/PMO+ Incident/Change/Capacity Management+ Specialist in IT Service Transition/Migrations+ Metric proficiency, Process Maturity- LEAN, Agile+ People & Financial Management+ Regulatory Archive Management, Records Management IT, Identity and Access ManagementSpecialties- Managing Complex Multi-Million Dollar Programs for IT- Digital Transformation - Cloud| Azure| ChatBots| AI - Vendor/Client Relationship Management- Risk Management- Project Costing & managing end to end IT implementations- ITIL practices across IT teams - Service Desk and Service management- Process Innovations and Consulting practices- Back-office production support: Incident, problem, and release management- Application end to end transformation phases for large Retail| Logistics| Banking & Financial organizations- BCP and DRP planning for large transformation IT projects

Experience

1. Associate General Manager

   HCLTech

   Jan 2026 — Present

Education

• Railway mixed high school Villupuram

  Class X, TamilNadu state board

  1998 — 1999

• John Dewey Matric High Sec School

  Class XII

  2000 — 2001

• Anna University Chennai

  Bachelor of Engineering - BE, Electronics and Communication Engineering

  2001 — 2005

• Vellore Institute of Technology

  Master of Technology (M.Tech.), Communication Engineering

  2007 — 2009