Balaji Govindan
Contact Center Specialist I UCCE/PCCE | NiCE Cxone | CX Studio Scripting | WxCCE | Unified Communications
- Role
- Technical Specialist at Servion Global Solutions
- Location
- Princeton, NJ, US
- LinkedIn followers
- 500 followers
About Balaji Govindan
Contact Center Professional with experience in Design Implementation and Production…
Experience
Technical Specialist
Apr 2023 — Present · Princeton, NJ, US
Perform Upgrades on UCCE/CVP (Technology Refresh and Implementation)Designing and Audit Customer UCCE Scripting.CVP, ICM Call Flow creation, Finesse Gadget development, Cisco UCM/Unity and SQL skills.Build/modify/migrate/support Cisco Contact Center infrastructure comprising of Cisco UCCE, Cisco CVP, Cisco VVB, Cisco Voice Gateways, CUBE and Calabrio.Conduent/Securian Financials: Experience in NICE CXone administration and Studio ScriptingExpertise in Nice Studio Scripting and Nice InContact CXone includes ACD, IVR, Personal Connections, Custom Reports, WFM and CXagent.
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