Gattu Balaji

Concentrix - Senior Operations Representative || Ex Canara HSBC || Ex PolicyBazaar || Ex PlanetSpark || Forensic Science Grad || Alumnus - LPU || Admin - Forensic_Vigyaan (Instagram)

Role
Senior Operations Representative at Concentrix
Location
Gurugram, HR, IN
LinkedIn followers
500 followers

Experience

  1. Senior Operations Representative

    Concentrix

    Feb 2025 — Present · Gurugram, IN

    Experienced in international banking operations with a strong focus on customer service and seamless banking support. Well-versed in customer onboarding, SWIFT transaction handling, and resolving customer concerns through chat and call channels. Demonstrated success in maintaining high quality scores and delivering exceptional customer satisfaction at one of the world’s fastest-growing digital banks. Skilled in managing high-volume operations with accuracy, security, and efficiency, while consistently meeting performance and service excellence standards.

Education

  • Lovely Professional University

    Bsc

    2020 — 2023

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Gattu Balaji — Senior Operations Representative at Concentrix in Gurugram, HR, IN | Unifers