Balaji Radhakrishnan

About Balaji Radhakrishnan

As a Key Account Manager specializing in the Railway sector, I bring a strong track record of managing strategic accounts, driving revenue growth, and building trusted relationships with major government clients like Indian Railways, PSUs, and allied institutions.With deep knowledge of the railway procurement ecosystem—including tendering (IREPS, GEM), technical specifications, and compliance—I ensure seamless execution of contracts from bidding to delivery, installation, and after-sales service. My core strength lies in aligning customer needs with tailored solutions such as industrial generators, batteries, and other mission-critical systems.I work closely with cross-functional teams—sales, service, engineering, and supply chain—to deliver value, resolve issues swiftly, and create long-term partnerships. Passionate about public sector transformation, I strive to support Indian Railways in their journey towards modernization, efficiency, and sustainability.Let’s connect if you\'re in the railway space or exploring power and infrastructure solutions for public sector applications.

Experience

1. Key Account Manager

   Cummins India

   Feb 2025 — Present · Chennai, IN

   Client Relationship Management• Serve as the single point of contact for key Railway Accounts.• Build and maintain strong, long-term relationships with railway officials, procurement officers, and technical teams.• Understand and anticipate the evolving needs of the railway clients.2. Sales & Revenue Growth• Drive revenue growth by identifying new business opportunities within railway accounts.• Monitor sales performance against targets and take corrective actions when necessary.• Upsell and cross-sell products like generators, batteries, spares, and AMCs (Annual Maintenance Contracts).3. Tendering & Proposal Management• Track upcoming railway tenders (GEM, IREPS, etc.) and ensure timely participation.• Coordinate with internal teams to prepare and submit technical and commercial bids.• Ensure compliance with railway standards and specifications.4. Contract Execution & Order Fulfilment• Ensure smooth order processing, delivery, and installation in coordination with supply chain and service teams.• Monitor post-order activities including commissioning, warranty services, and documentation.5. Stakeholder Coordination• Act as a bridge between the customer and internal teams like engineering, service, finance, and legal.• Conduct regular review meetings and provide updates to both customers and internal stakeholders.6. Issue Resolution• Proactively resolve any client concerns related to product performance, delivery delays, billing disputes, etc.• Ensure timely closure of complaints and customer escalations.7. Market & Competitor Intelligence• Monitor market trends, competitor activities, and changes in railway procurement policies.• Provide feedback to product and marketing teams for better alignment with railway needs.

Education

• VELS University

  Bachelor of Technology - BTech, Naval Architecture and Marine Engineering

  2015 — 2019

• SRM IST Chennai

  Master of Business Administration - MBA, Operations and Human resources

  2019 — 2021