Balaji Vijayakumar

About Balaji Vijayakumar

I’ve built my career around one focus: helping customers get the most out of technology.I started in frontline support, moved into product expertise, and grew into retention, presales, and team mentorship. Today, I lead Customer Success for Zoho WorkDrive and the Office Suite — combining technical knowledge, customer empathy, and business strategy to drive adoption and long-term partnerships.What I love most is turning complex needs into simple solutions, building trust with customers, and guiding my team to deliver the kind of support that creates real advocates. Along the way, I make sure customer feedback shapes our products and processes so we’re always improving.My goal is simple: enable customers to succeed, and in doing so, help the business grow.

Experience

1. Manager - Customer Success

   Zoho

   Mar 2025 — Present · Chennai, IN

   As Customer Success Manager at Zoho, I lead a team focused on delivering exceptional customer experiences and driving product adoption for WorkDrive and the Office Suite.I work closely with customers to understand their needs, design retention strategies, and ensure smooth onboarding and engagement. By managing escalations and enterprise-level requests, I make sure complex issues are resolved quickly and effectively.Collaboration is core to my role, I partner with Product Managers, Sales, User Education, Marketing and Support to translate customer feedback into product improvements, refine documentation, and build resources that make adoption easier. I also deliver product demos that help customers unlock real value.Equally important, I mentor and train my team to elevate every interaction across email, calls, tickets, and chat. My goal is simple: build long-term trust, turn customers into advocates, and contribute to sustainable growth.

Education

• Vel Tech HighTech Dr.Rangarajan Dr.Sakunthala Engineering College

  Bachelor of Engineering - BE, Mechanical Engineering

  2014 — 2018