Balaji Santhanam
Data Analytics Leader @Royal Mail
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WORK HISTORY
Data Analytics Leader @Royal Mail
London, GB
Leading Data & Analytics Modernisation – Royal MailDelivered the modernisation of Royal Mail’s Business Intelligence (BI) estate, migrating from legacy on-premise systems to an AI-enabled cloud analytics environment that democratises data access and embeds real-time operational intelligence across the organisation.Strategic Modernisation & In-Flight Transformation RoadmapModernising BI and analytics capabilities through an in-flight transformation roadmap, expanding AI-driven features (HyperIntelligence, AI agents, and natural-language / ChatGPT-style analytics) and strengthening enterprise-wide data governance to build a scalable, future-ready analytics ecosystem.Cross-Functional & People LeadershipLeading and expanding a high-performing Data & Analytics team, accountable for people management, delivery, talent development, capability uplift, and driving enterprise-wide adoption of operational intelligence and advanced analytics across the business and the SLT.
EDUCATION
University of Liverpool
Postgraduate Certificate (PGCert), Data Science and Artificial Intelligence
University of Madras
Master's Degree, Information Technology
SKILLS
ABOUT BALAJI SANTHANAM
BI, Analytics & AI leader with 18+ years’ global experience.Built on a 5-year enterprise foundation at TCS (US onsite) leading offshore delivery teams, followed by senior UK-based roles spanning both long-term analytics capability building and scoped delivery across large organisations.Career snapshot• Progressive early career from Developer → Head of BI• Enterprise delivery at TCS (US onsite, offshore leadership)• Senior UK roles combining long-term ownership and defined-scope delivery, including work via Skynet BI Ltd (2012–2024)• Current role: Data Analytics Manager, Royal Mail• Domain depth in Banking and Retail, with exposure to Supply Chain, Aviation, and Public Sector• Experience delivering for organisations including Lidl, Jumbo, Tesco, Emirates, Santander, HM Land Registry, Bank of America, and Freddie MacCurrent Role — Data Analytics Manager, Royal Mail (2025–Present)• Own BAU analytics operations alongside enterprise BI modernisation• Led a multi-BI tool strategy, legacy migration, platform upgrades, and full on-prem to cloud migration (Strategy One 2025)• Delivered Phase 1 of AI-enabled BI modernisation, including augmented analytics and LLM-powered conversational insights• Leading a tool-agnostic predictive analytics & AI roadmap, covering metadata, lineage, data quality, governance, and responsible AI adoptionSelected Leadership Highlights• Headed BI functions (Rightster → now Brave Bison), building analytics teams and capability, including vendor and partner management• Delivered margin-focused commercial insights for Buying and Supply Chain forecasting at depot level, incorporating macroeconomic factors and customer buying trends (Lidl)• Directed requirements management (BPM, UML, RTM) and led Scrum of Scrums / Kanban, aligning Finance, Accounting, and CRM teams (Jumbo, Santander)• Delivered bank-critical regulatory reporting supporting compliance submissions to the Bank of England• Direct report to SVP Global Sales; managed senior stakeholders at Emirates Global HQ (Dubai), delivering strategic insights across Corporate, Leisure, Skywards, and MICECore ExpertiseBI & Analytics modernisation • Predictive analytics & AI • Cloud & data strategy •Data governance & quality • Power BI, MicroStrategy, Tableau • SQL, Python (analytics-focused) •RTM, JIRA, Confluence, Collibra, MS Visio, IBM BPM, UMLEducation• PGCert in Data Science & Artificial Intelligence (Level 7) — University of Liverpool (In Progress)• Master’s Degree, Computer Science & Information Technology (First Class) — University of Madras, India
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