Balaji Sankaranarayanan
- Role
- Program Director (Salesforce) at Cognizant
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Balaji Sankaranarayanan
Strategic technology leader driving large enterprise-wide transformation, harnessing…
Experience
Program Director (Salesforce)
Jul 2016 — Present
Spearhead PI planning for 110+ member team, develop overall product vision, steer high-visibility projects, and collaborate with Pre-Sales to achieve desired growth. Lead feature implementation of loan life cycle stage 6-9 in nCino for Commercial Banking • Re-modelled metrics reporting, eliminated 30% waste of residual developer capacity using NDF statistical technique, presented remediation plan to the leadership, and brought project to fruition • Orchestrated change and release management using Copado DevOps by partnering with Product Owner, Release Manager, and Scrum Masters across 6 parallel pods for periodic sprint releases • Partnered on Pre-Sales, paving the way for revenue growth of $2M on existing portfolio of $8M • Cultivated culture of learning by enabling team learning and motivating with gamification for external certification among associates, with visible fivefold increase in certifications Achieved higher topline/bottom line, delivering next gen technologies in cloud banking, machine learning, and robotic process automation. Garnered 24% growth with successful renewal on existing contracts. • Pioneered Managed Services Model and delivered 15% cost savings for client in Sales cloud 3-year maintenance engagements, implementing Salesforce One for users. Achieved 10/10 in user satisfaction survey, winning applause from client CEO’s team on the seamless rollout and user adoption • Incubated, championed, designed, and implemented the Robotic Process Automation in production validation of apps leading to savings of $1M per year • Conceptualized and implemented the Machine Learning (Supervisory) model in Batch Prediction for EOD critical jobs with accuracy of 97% • Formulated, designed, and implemented AI-based Natural Language processing engine for automated processing of help desk tickets, integrating Service Now orchestrator and Chat BOTS (91% accuracy) • Ensured smooth delivery of $17M portfolio (250+ member team) with excellent CSAT ratings
Education
Birla Institute of Technology and Science, Pilani
Bachelor of Engineering (BE) HONS
1993 — 1998
Duke University - The Fuqua School of Business
Master of Business Administration - MBA
Birla Institute of Technology and Science, Pilani
Master of Science (MSc) HONS
1993 — 1998
Skills
- Applications Delivery
- P&L Responsibility
- Pre-Sales
- Business Analysis
- Program Management
- Global Delivery
- Project Delivery
- Vendor Management
- Pmp
- Agile Methodologies
- Management
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.