Balaji Rao

About Balaji Rao

Balaji Rao is having 24+ years of collaborative Leadership, global experience in strategizing and driving E2E delivery of multimillion-dollar IT projects for TMT and fintech-Payments domain in B2B and B2C segments with a larger team size 50 to 250+. I have delivered NexGen IT initiatives that enhanced customer experience and operational efficiency to enable revenue growth by implementing the digital transformative and adopting innovative Al technology solutions in Mobile payment apps, O/BSS modernization, CRM(Siebel, Salesforce industries), SDN, NFV, SD-Wan, web technologies ( Java full-stack with Microservices, Dockers, kubernetes), Quality Engineering, AL/ML and cloud computing. I have worked for Colt Technologies (UK), British Telecom(UK), MTN(Africa), BroadNET(Norway), and Vodafone (India). NTTData (Japan), Brightspeed (US) Achievements : 1) I have delivered 2X account revenue growth and added 2 new accounts for Infovision. 2) I have delivered 3X account revenue growth and improved customer success score from 1 to 4 for Saksoft. 3) I have delivered worlds first high speed broadband 5G services rollout to B2B segment for Norway BroadNet in 2015. 4) I have delivered a future-ready 360 degree CRM platform for Vodafone India through CRM- Siebel implementation to support upto 800+million customer base. 5) I have delivered a future-ready first digital transformation mobile money platform for MTN Africa in Africa that connected 100 million people with financial services across industries. 6) I have delivered the first Fiber- FTTC, FTTP, rollout and high speed broadband services for B2C, and B2B in BT-UK My Skills and expertise areas are: 1) Account growth and new engagement: Drive delivery insights to business requirements, Pre-sales, RFP, estimations, SOW and P&L. 2) Leadership- Client relationship, Collaboration, Problam solving, Decision making, Calculated Risk taking. 3) Digital Strategy - Developing and implementing IT initiatives. 4) IT Project/Program/E2EDelivery Management - PMP, SDLC, Agile, DevOps 5) Functional and technology expertise- CRM- Customer journeys( Answer to Request, Query to resolve, Insights to actions, Lead to cash, Trouble to resolve and Concept to Market ), telecom product FTTP, FTTC, Voice and data services. BPM-eToM, Quality Assurance, Salesforce communications, Siebel, integration- IBM MQs, SOA, EBS, Mulesoft. 6) Resource Management- Project staffing, training, mentoring and conflict resolution. 7) Contract, stakeholders, vendors management. who I am: I support deprived elders and liberated souls in their last journey.

Experience

1. Delivery Head

   Brightspeed

   Mar 2022 — Present · Infovision pvt as payroll, IN

   As a Director - Global Delivery- I am providing leadership, strategizing, and managing E2E delivery for multiple accounts - I am owing the Middle East and Asia Pacific region for new account growth. Added 2 logos- I work with regional sales, IT practices, finance and legal heads, and other support functions to oversee client engagement for pre-sales proposals, contract negotiations, E2E delivery management, and staffing requirements fulfillment- I am accountable and responsible for P&L Management, Revenue forecasting, capacity planning, and enhanced CM Q-Q.Technologies- Salesforce communications industry/Vlocity, Java-Microservices, System Integration, Test Automation, and 5G

Education

• Indian Institute of Management Bangalore

  Postgraduate Degree, Strategic management

• Velagapudi Ramakrishna Siddhartha Engineering College

  Bachelor of Technology - BTech, Electrical and Electronics Engineering

  1990 — 1994

• Kendriya Vidyalaya

  12 Class (MPBC), Science

  1988 — 1990

• kendriya Vidyalaya AFS Hakimpet

  10, Schooling

  1980 — 1988